Bill of Rights
Patient Bill of Rights
We believe that all patients receiving services from Pedi- Care Plus Inc. should be informed of their rights.
Therefore, you are entitled to:
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You have the right to choose your home medical equipment / supplies provider.
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Receive reasonable coordination and continuity of services from the referring agency for home medical equipment services.
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Receive a timely response when home care equipment or additional information is needed or requested.
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Be fully informed of policies, procedures and charges for services on equipment, including eligibility for third party reimbursement.
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Receive an explanation of all forms you are requested to sign.
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Receive home care equipment and services regardless of race, religion, political belief, sex, social status, age, or handicap.
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Receive proper identification from personnel providing services.
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Participate in decisions concerning home care equipment needs, including the right to refuse service within the confines of the law.
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Be treated with dignity, courtesy, and friendliness and have your property respected.
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Have all of your records (except as otherwise provided for by law or third party payer contracts), and all communications, written or oral, treated confidentially.
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Have access to all health records pertaining to you and the right to have your records corrected for accuracy.
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Express dissatisfaction and suggest changes in any service without fear or coercion, discrimination, reprisal, or unreasonable interruption in service.
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Receive information on mechanism for receiving, reviewing and resolving your complaints or concerns.
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Be assured that all staff, honors your rights.
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Be informed of your responsibilities regarding home care equipment and services.